frequently asked questions
What does delivery cost?
Delivery costs depend on your location and the size of your order. If your total order exceeds R2 250, your delivery is free nationwide. Before completing your purchase, you can view the exact delivery fee during the checkout process.
How long does delivery take?
Delivery times vary based on your location and the delivery option you select at checkout. Deliveries within Cape Town and surrounding areas are usually completed within 24 hours. Standard delivery usually takes between 1 and 3 days for orders outside of Cape Town.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your delivery status online directly through this link:
Do I need to create an account to checkout?
No, you do not need to create an account to checkout. However, creating an account allows you to save your information for faster checkout next time, view your order history, set your favourite products in the store and track your orders.
What is your returns policy?
If you are not completely satisfied with your purchase, you may return it within 5 days of delivery for a full refund or exchange, provided the product is unopened and in its original condition. Please refer to our Returns Policy page for more details.
What payment methods do you accept?
We accept all major credit and debit cards and other payment options like PayPal, Apple Pay, and Google Pay. We have partnered with several payment gateways – Peach Payments, PayStack, PayFast and Payflex, so you can choose your favourite. We also accept EFTs.
Are there any hidden fees found at checkout?
No, there are no hidden fees at checkout. The total you see in your cart is the final amount you’ll be charged, inclusive of taxes and delivery costs.
Can I trust this site with my card information?
Yes, you can trust us with your card information. We use secure encryption and follow industry best practices to protect your personal and payment data. We also don’t receive any of your card details, this information is kept with our payment gateway partners.
Who is Rueda Wine co.?
Rueda Wine Co. is a company dedicated to bringing you the finest wines from around the world. We are passionate about wine and committed to offering a curated selection that meets our high standards of quality and taste. We offer a variety of services – import and export, distribution, online retail, professional cellaring, brokerage and wine investment programmes. Please feel free to reach out to us to find out more.
Where Can I Sign up for the newsletter?
You can sign up for our newsletter at the bottom of any page on our website. Enter your email address, and you’ll receive updates on new arrivals, special offers, and more.
Can I purchase individual bottles, or do I have to buy in bulk?
You can purchase individual bottles, or you can opt to buy a full case if you prefer. We aim to provide flexibility for all our customers.
How do you curate your selection?
Our selection is carefully curated by a team of wine experts who taste and evaluate every bottle before it is included in our catalogue. We prioritise quality, uniqueness, and value when selecting wines for our portfolio and offering to you.
What regions or types of wines do you specialize in?
At Rueda Wine Co., we specialise in European and South African wines. Our core focus in France lies in Burgundy, Champagne, Bordeaux, the Rhone, the Loire and Jura. Our core focus in Italy lies in Piedmont, Tuscany and Friuli. Our selection is curated to bring you a diverse range of the greatest wines in the world, both from well-known regions and hidden gems from lesser-known regions.
Do you offer gift options or gift wrapping?
Yes, we offer gift options, including custom messages and elegant gift wrapping. You can let us know in the comment section during the checkout process. Sending wine as a gift has never been easier!
Can I arrange for a specific delivery date?
Yes, we understand that timing is important, especially for special occasions. During the checkout process, you can let us know in the comment section the specific date and time you would like your wine delivered, and we will do our best to ensure your order arrives at that time and day.
Do you offer wine subscriptions?
Yes, we offer a wine subscription service that delivers a curated selection of wines to your door. You can choose from weekly, monthly, bi-monthly, or quarterly options and enjoy exclusive wines and member benefits. Please reach out to us to find out more.
Our team is available to answer all your questions.
Do not hesitate to CONTACT US.